AI for the Workplace : Practical Skills for Work

This practical one-day course introduces generative AI and explores how it can be used effectively in the workplace. You will learn what tools such as ChatGPT and Google Gemini can and cannot do, and how to give them clear instructions to produce useful results.

Through guided exercises, you will use AI to support common workplace activities such as researching a topic, generating ideas, drafting and revising text, summarising information and planning tasks. We will also consider accuracy, bias, privacy, copyright and the importance of checking AI-generated material.

What will we cover?

• What generative AI is and how it works

• An introduction to commonly used workplace AI tools

• Understanding the strengths and limitations of AI

• Writing effective prompts and refining AI responses

• Using AI to research and explore a topic

• Brainstorming, planning and developing ideas

• Drafting, rewriting and proofreading workplace documents

• Summarising documents and extracting key information

• Adapting content for different audiences, purposes and tones

• Checking AI-generated information for errors or unsupported claims

• Privacy, confidentiality, bias, copyright and responsible use

• Developing a practical personal workflow for using AI at work